Help center

Select Get started at the top of the page, sign up with your email address and a password, and follow the on-screen steps to verify your identity. Your account is created with a balance of $0, no funds are added automatically.

Yes. Opening an account is free. The only trading cost is a flat 0.1% fee per trade. See the Fees section below for details.

1. Create your account and complete the verification steps.
2. Open the Deposit page and add USDT. Deposits are credited after admin verification.
3. Open the trading page, choose a market, and review the live chart.
4. Enter your order in the order panel and confirm it.

SUSHI PRO supports spot trading across 8+ top cryptocurrencies. The full list of available markets, with live prices, is shown on the trading page.

Yes. The platform works in a modern web browser on desktop, tablet and mobile, and the layout adapts to your screen size. You can also switch between dark and light themes from the button at the top of the page.

Two-factor authentication adds a second step when you sign in, on top of your password. Even if someone learns your password, they cannot get into your account without the second step. 2FA is optional, but we strongly recommend turning it on.

Sign in, open the security settings of your account in the dashboard, and follow the instructions to set up 2FA. Keep any backup codes you receive in a safe place, separate from your password.

Go to the Sign in page and use the password reset option. If you no longer have access to the email address on your account, open a support ticket or contact us from the Contact page so the team can help you recover access safely.

• Use a strong password that you do not use anywhere else.
• Turn on two-factor authentication.
• Never share your password, verification codes or backup codes with anyone.
• Check that you are on the correct website address before you sign in.
• Log out when you use a shared or public device.

The SUSHI PRO team will never ask you for your password or a verification code.

Change your password immediately, turn on two-factor authentication if it is not already on, and open a support ticket marked as urgent. Include the time you noticed the problem and anything unusual you saw, such as unknown activity or emails.

You can update your profile details from your account settings. Some changes, such as the email address on the account, may require additional verification to protect you. If you cannot make a change yourself, open a support ticket.

1. Sign in and open the Deposit page.
2. Choose USDT and read the instructions shown, including the address and the network to use.
3. Send the funds from your wallet or exchange using exactly that network and address.
4. Follow any on-screen step to submit your deposit details, then track its status on the Deposit page.

Deposits are credited to your account after admin verification. The time depends on the network confirmation and the review of your deposit. You can follow the status of every deposit from your Deposit page.

Always use the network shown on the Deposit page. Sending funds on a different network, or to the wrong address, can lead to a permanent loss that we cannot reverse. Check both carefully before you send, and consider sending a small test amount first.

1. Open the Deposit page and check the status of your deposit. It may still be waiting for verification.
2. Confirm that you used the correct network and address.
3. If it is still pending after a reasonable time, open a support ticket and include the amount, the date and time, and the transaction hash or ID from your wallet.

Any minimum deposit amount that applies is shown on the Deposit page before you submit your deposit.

Deposits are made in USDT. The supported deposit options are always listed on the Deposit page.

1. Sign in and open the withdrawal page in your dashboard.
2. Enter the amount and the destination wallet address, and select the correct network.
3. Check every detail and confirm the request.

Your request is reviewed, and you can follow its status from your account.

Withdrawal requests are reviewed before they are processed, and the total time depends on that review and on the network used. The current status of each request is shown in your account. If a request seems to take longer than expected, open a support ticket.

Common reasons include incomplete identity verification, a wallet address or network that does not match, or additional security checks on the account. Check the status of your request first, and if you need more information, open a support ticket with the details of the request.

Once a request has been processed, it cannot be reversed, because blockchain transfers are final. If you made a mistake and the request is still pending, open a support ticket straight away with the request details.

Copy and paste the address instead of typing it, double-check the first and last characters, and make sure the network matches what the receiving wallet supports. For a large amount, send a small test withdrawal first.

Identity verification (KYC) helps keep the platform secure. It confirms who is behind an account, reduces fraud and abuse, and supports safer deposits and withdrawals for everyone.

Sign in, open the verification section of your dashboard, and follow the steps to provide the information and documents requested. Use clear, well-lit photos where the whole document is visible and readable, and make sure the details match the name on your account.

Submitted information is reviewed by our team, and the status is shown in your account. If it seems to take longer than expected, open a support ticket.

Typical reasons are a blurry or cropped photo, an expired document, or details that do not match the account. The message in your account explains what to fix. Correct the problem and submit again, or contact support through a ticket if you are unsure.

We use the information you provide for verification and account security. You can read more about how data is handled in our Privacy policy.

Spot trading means buying or selling a cryptocurrency at the current market price and receiving it in your account straight away. It is different from products such as futures, where you trade contracts instead of the asset itself.

Open the trading page, choose the market you want, and use the order panel to enter the amount and confirm. Orders are executed through the connected execution provider and reflected in your account right away.

The charts are real-time candlestick charts with 1m, 5m and 1h timeframes. Each candle shows the opening, highest, lowest and closing price for that period. A green candle means the price closed higher than it opened, and a red candle means it closed lower.

Crypto prices change very quickly. An order is executed at the market price at the moment it is placed, which can differ slightly from the price displayed a moment before.

Your balances and recent activity are available in your dashboard, so you can track your portfolio from a single account.

Yes. Cryptocurrency prices can move sharply and you can lose some or all of the money you put in. Only trade with money you can afford to lose, and read our Risk disclosure before you start.

Trading fees are a flat 0.1% per trade. There are no hidden charges.

Blockchain networks charge their own network fees, and any fee that applies is shown to you before you confirm a deposit or withdrawal.

Every new account starts at $0. No balance is created automatically. Add USDT from the Deposit page to begin trading.

Yes. Every account gets a unique referral link.

Your referral link is available from your Dashboard after you sign up. Copy it and share it with friends and family.

For anything specific to your account, such as deposits, withdrawals, verification or trading, open a support ticket from your dashboard. A member of our team will respond there. You can also use the chat button at the bottom corner of the page, or visit the Contact page.

1. Sign in to your account.
2. Open the support section in your dashboard and create a new ticket.
3. Choose the topic that fits best and describe the problem.
4. Submit it and follow the reply inside the same ticket.

• A clear description of the problem and what you expected to happen.
• The date and time it happened.
• For deposits and withdrawals: the amount, the network and the transaction hash or ID.
• Screenshots, if they help, without showing your password or codes.

The more detail you give, the faster we can help.

No. Our team will never ask for your password, two-factor codes or backup codes, by ticket, chat, email or any other channel. If someone asks, do not reply and report it to us.