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Contact Us

The fastest way to reach us is through the in-app Support system: open a ticket from your dashboard and our team will follow up directly in that conversation. We do not currently offer phone support.

Sign in to open a ticket Visit the Help center

Ways to reach us

Choose the option that fits your question.

FASTEST

Open a support ticket

Sign in and open a ticket from your dashboard for anything about your account, deposits, withdrawals, verification or trading. Our team will follow up directly in that conversation, so everything stays in one place.

Sign in to open a ticket

Chat with us

Have a quick question? Use the chat button in the bottom corner of the page to send us a message. For anything that involves your account details, please open a ticket so we can look into it properly.

Find a quick answer

Many questions about deposits, withdrawals, verification, fees and trading are already answered in our Help center. Search it first and you may get your answer straight away.

Open the Help center
No phone support. We do not currently offer phone support. If someone calls, messages or emails you claiming to be from SUSHI PRO support and asks for money, codes or passwords, do not respond.

Getting help with a ticket

Four simple steps, and a few details that help us answer you faster.

How it works

  1. Sign in to your SUSHI PRO account and open the support section of your dashboard.
  2. Create a new ticket and choose the topic that fits best: account, deposit, withdrawal, verification or trading.
  3. Describe what happened in your own words, and attach screenshots if they help.
  4. Follow the reply in the same conversation. Our team follows up directly there until the issue is resolved.

What to include

  • A clear description of the problem and what you expected to happen.
  • The date and time it happened, and which page or feature you were using.
  • Amounts and references for deposits and withdrawals, such as the network and the transaction hash or ID.
  • Screenshots of any error message. Hide your password and any codes first.
Think someone else is in your account?Change your password straight away, turn on two-factor authentication, and open a support ticket marked as urgent. Tell us the time you noticed it and anything unusual you saw. Our Help center has more advice.
We will never ask for your passwordOur team will never ask for your password, two-factor codes or backup codes, in a ticket, in chat or anywhere else. Keep them private, always.

Need a hand?

Open a ticket and our team will follow up in the same conversation.

Sign in to open a ticket
SUSHI PRO • SupportOnline now
Hi, I am your SUSHI PRO assistant. Ask me anything about deposit, withdrawals, KYC or trading